Code of Conduct

• Ask “why,” “what” and “how” from a customer perspective
• Try to understand the customer’s needs exactly

Rules of Behavior

• Make a swift response to the customer’s request to enhance a satisfaction level
• Have good manners and business etiquette

Code of Conduct

• Think of why you need to do it before taking action
• Face the situation in a positive attitude, being unafraid of failure

Rules of Behavior

• Think about possibilities first, and reduce impossibilities while putting it into action
• Give it a try first, not passing it onto others
• Encourage and support others to take up a challenge, regardless of success or failure

Code of Conduct

• Lead to a better result based on mutual trust and respect as well as the spirit of “one team”
• Create a mutually beneficial future in a cooperative manner in which juniors trust seniors while seniors are considerate of juniors

Rules of Behavior

• Listen to and understand other opinions fully before speaking yours
• Understand and respect the tasks of other teams and positions
• Accept a business cooperation request in a positive manner

Code of Conduct

• Focus on the process rather than the outcome and recognize employees’ values to pursue their welfare and satisfaction
• Create a positive and vibrant culture, providing a fair chance of growth

Rules of Behavior

• Choose a single specialty for every employee and make efforts to develop related skills
• Achieve a work-life balance by implementing a people-oriented corporate culture